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Paramedic Emergency Service Survey 2025-26
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Paramedic Emergency Service Survey 2025-26
DATE survey completed
MONTH service used
COUNTY / AREA the patient lives
TOWN in which the patient lives
If OTHER TOWN selected, please tell us which town
Please provide the POST CODE of where the patient lives

Your 999 Emergency Call
1Please tick all of the options below that are important to you when you make an emergency call.
Knowledgeable staff
  Professionalism
Speed of response
  Reassurance
Appropriate advice
  Calmness of call taker
2Were you told how long it would take an emergency ambulance to reach you?
YesNo
3How long were you told the emergency ambulance would take to reach you?
Less than 30 Mins30 Mins - 1 Hr1 Hr - 2 Hrs2 Hrs - 3 Hrs3 Hrs - 4 Hrs4 Hrs - 5 HrsMore than 5 HrsCan't rememberN/A
4What did you decide to do?
Wait for ambulanceWait for family/carerMake your own wayN/A
5If you waited, was there anything else we could do to help?
6Were you asked to make your own way to the hospital emergency department?
YesNo
7What did you decide to do?
Made my own way by carWaited for family/carerUsed taxiUsed public transportN/A
8The Ambulance Staff communicated in a way that was clear and easily understood. Do you:
Strongly AgreeAgreeNeither Agree or DisagreeDisagreeStrongly Disagree
9The patient was involved with decisions about their care and treatment options. Do you:
Strongly AgreeAgreeNeither Agree or DisagreeDisagreeStrongly DisagreeNot Appropriate at the time
10The patient was provided with appropriate care and reassurance from the ambulance staff during their journey. Do you:
Strongly AgreeAgreeNeither Agree or DisagreeDisagreeStrongly Disagree
11The patient felt safe in the ambulance vehicle at all times. Do you:
Strongly AgreeAgreeNeither Agree or DisagreeDisagreeStrongly Disagree

At Hospital
12When you arrived, were you transferred to the care of the hospital in a timely fashion?
YesNo
13How long did you feel you waited to be transferred to the care of the hospital?
0-30 Mins30-60 Mins60-90 MinsOver 90 MinsCan’t remember
14While waiting to be transferred over to the care of the hospital, were your needs met?
YesNo
15If you answered ‘No, your needs were not met’, please describe your experience:

Experience of service
16Based on your emergency ambulance experience, you were cared for appropriately with dignity, compassion and respect. Do you:
Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
17Overall, how was your experience of our service?
Very GoodGoodNeither Good nor PoorPoorVery PoorDon't know
18Please tell us why you chose your answer above:
19Please tell us about anything we could have done better:

Information about the patient.
20Age of the Patient
Under 1616 - 2425 - 3435 - 4445 - 5455 - 6465 - 7475 - 84Over 85
21Gender of the patient
MaleFemalePrefer not to say
22If you, the patient, consider yourself to have a disability, please indicate the type of disability below? (Select all that apply)
Hearing Impairment
  Learning Disability
Visual Impairment
  Mobility Impairment
Other
  Mental Health
No disability
 
23Please indicate your (the patient) ethnicity
WhiteBlackDual HeritageIndianPakistaniBangladeshiChineseOtherPrefer not to say
24Please indicate your specific white ethnicity
White BritishWhite IrishWhite OtherN/A
25Please indicate your specific black ethnicity
Black CaribbeanBlack AfricanN/A
26Please indicate your specific dual ethnicity
White & Black CaribbeanWhite & Black AfricanWhite & AsianN/A

Opportunity to participate
27The North West Ambulance Service (NWAS) is a learning organisation, so if you feel your recent experience of using our service could help us improve, through Patient Stories, please tick this box and provide your contact details and a member of the patient engagement team will be in touch to discuss further.
YesNoN/A
28NWAS have a Patient and Public Panel (PPP) - volunteer members of the public who work with the trust on a number of different involvement projects. If you would be interested in becoming an NWAS PPP volunteer, please tick and provide contact details and we will send you an email with further information on how to join
YesNoN/A
29Across the areas that we serve, NWAS holds annual Community Engagement Events. It’s an opportunity to engage with and hear directly from leads from the different service lines. If you would like to be informed when we are holding one in your area, please tick and provide contact details and we will email you.
YesNoN/A
30Please provide your name here.
31Please provide your telephone number here:
32Please provide your email address here:

Complete Survey